A warmer welcome, delivered.
Furniture deserves a considered delivery. We agree a date with you individually, and our team will tell you what to expect before they arrive.
Services and charges
We deliver to addresses in the United Kingdom. The services available for your order are shown at checkout before you pay.
- Standard UK delivery, £49. Complimentary on qualifying orders of £500 or more, after any discount.
- Room-of-choice delivery, £99. Our team carries the piece to the room you choose and takes the packaging away.
Some postcodes, including parts of the Scottish Highlands and Islands and offshore addresses, need a separate arrangement. If your postcode is unavailable at checkout, contact info@dealioxperience.com before ordering and we will quote for it.
How your delivery is arranged
Once your order is confirmed we contact you to agree a date. We will deliver within 30 days of your order unless we agree a longer period with you.
You will receive a confirmation of the agreed date, and our team will contact you on the day with a narrower window.
If you need to change the date, tell us as early as you can and we will rearrange it at no cost.
Before you order, please measure
This is the single thing that prevents a disappointing delivery day. Please check the piece against:
- the width and height of every doorway it must pass through;
- hallway and landing turns, and any handrail or newel post on a staircase;
- lift dimensions and door openings in flats;
- the space it is intended for, allowing room to walk around it.
Product pages list nominal dimensions, including the packaged size where it differs. Allow a little tolerance: a sofa needs more clearance than its narrowest measurement suggests, because it must be turned.
Tell us about access
When you order, please tell us about anything that will affect the delivery, such as a restricted parking bay, a red route, a narrow lane, an upper floor without a lift, or a gated development.
We would far rather know in advance and send the right team and vehicle.
If a delivery cannot be completed because the piece will not fit, or because access was not as described, we may charge the reasonable cost of the attempted delivery and any return carriage. This does not affect your right to cancel.
On the day
Please make sure an adult is present to receive and check the delivery, and clear a route to the room beforehand.
Check the piece before our team leaves. If anything is damaged or not what you ordered, tell the team and email info@dealioxperience.com the same day with a photograph, and we will put it right at our cost.
Responsibility for the goods passes to you once they have been delivered to the address you gave us.
If we are delayed
We will tell you as soon as we know, and agree a new date with you.
If we miss an agreed date and delivery by that date was essential, or you told us so when ordering, you may treat the contract as at an end and we will refund anything undelivered in full.
Questions
Contact info@dealioxperience.com or [customer care telephone number to be confirmed] and we will help you choose the right service before you order.
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